FAQ's

Q: Are your cookies gluten-free or vegan?

A: Not at the moment. We are working to offer gluten-free and vegan options.

Q: Can I order cookies for delivery?

A: Yes! We offer local delivery and catering for events. Please contact us for delivery areas and delivery minimums. 

Q: Do you ship cookies to other States?

A: No, we operate under Texas Cottage Laws, shipping is not allowed. We are working to expand our service to offer shipping soon!

Q: Do you offer custom packaging for corporate or special events?

A: Yes! We can customize your cookie gift boxes with your corporate colors and even print your logo onto stickers or boxes with proper lead time. For more information, please email us at hey@teacakeanonymous.com.

Q: How long do Tea Cakes stay fresh? Can they be warmed up?

A: For best results, we recommend enjoying our cookies within 5 days of purchase.

• If you would like to prolong their freshness, freeze them upon arrival for up to 12 weeks (3 months).
• To enjoy cookies from the freezer, please allow 30 minutes for the product to thaw, or consider reheating them in the microwave or oven for 10 seconds.

Q: How should I store my cookies?

A: Our cookies are best stored in an airtight container at room temperature. If you want to extend their freshness, you can also freeze them for up to 3 months.

Q: What is your return policy?

A: We strive to provide our customers with the highest quality products and service. If you are unsatisfied with your purchase for any reason, please contact us at hey@teacakeanonymous.com within 48 hours of receiving your order and we will do our best to resolve the issue. Please note that we do not accept returns due to our cookies being perishable. Read more about our returns and order cancellations in the Processing & Cancellation policy page.